Carefully crafted by ITIL V3 certified project managers, this application contains 100 questions and detailed answers to help you achieve this valuable certification. * While other products out there are cut-and-paste out of project management definitions, each answer in our module is paired with a Key Takeaway to bridge the gap between conceptual knowledge and practical application. * Our focus is to provide actionable advice that will allow you to deliver more value to your company and your customers, make more money and have a more fulfilling career. * The ITIL foundational exam covers the five core volumes of ITIL: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. * The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing the Information Technology (IT) services (ITSM), developments and operations. || ITIL is a registered trademark of the OGC, which had no role in the creation of this product and does not endorse it. || Upward Mobility creates high quality management education and test preparation material that is witty, engaging, and adds value in the learning process. We hire only expert writers who have strong knowledge in the subject matter and put all of our materials through a thorough review process. * We are a double bottom line company committed to education in the developing world. Some of the profits will be used to deploy education via mobile phone in emerging countries.